Refund Policy
At Moon 10, we strive to provide high-quality news and an ad-free experience to our valued subscribers. If you are not satisfied with your subscription, please review our refund policy below.
1. Subscription Refunds
7-Day Money-Back Guarantee: If you cancel your subscription within the first 7 days of purchase, you may request a full refund.
No Refunds After 7 Days: After the initial 7-day period, all subscription payments are non-refundable.
Automatic Renewals: Subscriptions automatically renew at the end of the billing cycle. You can cancel anytime before the renewal date to avoid being charged for the next period.
2. Exceptional Refunds
We may issue refunds on a case-by-case basis in the following situations:
Accidental duplicate purchases.
Technical issues preventing access to premium content.
Other extenuating circumstances at our discretion.
3. How to Request a Refund
To request a refund, please contact our support team at [email protected] with your order details. Refund requests are typically processed within 5-7 business days via Paddle.
4. Chargebacks & Disputes
If you dispute a charge without first contacting us, we may restrict access to your account. Please reach out to our support team for assistance before filing a dispute.